Privacy Policy

2.1. “Personal Information” means any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such person, including but not limited to name, email address, phone number, and delivery address.

2.2. “Sensitive Personal Data or Information” (“SPDI”) shall include information such as passwords, financial information (including bank account, payment instrument details), and any other data classified as sensitive under applicable law.

2.3. “Non-Personal Information” refers to information that cannot be used to identify a specific individual, such as demographic data, aggregated statistics, browser details, or system information automatically collected through cookies and analytics.

3.1. The Company may collect Personal Information from you when you:

• (a) Place an order directly through our website or via third-party platforms such as Zomato or Swiggy;
• (b) Communicate with us through WhatsApp, telephone, or email;
• (c) Visit our physical premises or participate in events or surveys;
• (d) Subscribe to newsletters or promotional materials; or
• (e) Engage with us through social media, contests, or feedback mechanisms.

3.2. The Company may also collect Non-Personal Information automatically through your interaction with the website, including IP address, device information, operating system, browser type, referral URLs, and on-site behaviour patterns.

3.3. The collection of such information is limited to what is necessary for the legitimate purposes outlined in this Policy.

4.1. The Company shall use the collected information solely for lawful business purposes, including but not limited to:

• (a) Processing, confirming, and fulfilling customer orders;
• (b) Communicating with you regarding order status, product updates, and service improvements;
• (c) Providing customer support and responding to queries, feedback, or grievances;
• (d) Conducting internal research, analysis, and service enhancement;
• (e) Sending transactional messages and limited promotional communications relating to our offerings, events, or special deals. Customers may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting the Company directly;
• (f) Complying with applicable legal or regulatory requirements.

4.2. The Company shall not use your Personal Information for any purpose inconsistent with the purpose for which it was originally collected without obtaining your prior consent.

5.1. By furnishing your Personal Information to the Company through any mode of communication, you expressly consent to the Company’s collection, storage, processing, and disclosure of such information in accordance with this Policy.

5.2. You may withdraw your consent for non-essential communications at any time by notifying the Company in writing at the contact details specified herein.

5.3. Withdrawal of consent for processing necessary to provide certain services may result in the Company being unable to deliver such services to you.

6.1. All Personal Information collected by the Company is stored securely within controlled systems, including but not limited to the Company’s website database, secure email servers, and authorized communication platforms such as WhatsApp.

6.2. The Company shall implement reasonable security practices and procedures, including administrative, physical, and technical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

6.3. The Company shall retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal or regulatory requirements, or to resolve disputes.

6.4. Notwithstanding the foregoing, you acknowledge that transmission of information over the internet may not be entirely secure, and the Company disclaims any liability arising from unauthorized access or data breaches beyond its reasonable control.

7.1. The Company may disclose Personal Information under the following circumstances:

• (a) To Service Providers: Limited data may be shared with payment gateways, logistics partners, data analytics services, and other vendors engaged by the Company to facilitate operations;
• (b) To Legal Authorities: Where disclosure is required under any applicable law, regulation, or court order, or in response to lawful requests from government or regulatory agencies;
• (c) Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, the Company may transfer customer data as part of such transactions, subject to confidentiality protections.

7.2. The Company shall ensure that third parties receiving such information are bound by confidentiality and data-protection obligations consistent with this Policy.

7.3. The Company does not sell, trade, or rent customer data to any external parties for direct commercial gain.

8.1. The Company’s website employs cookies and similar technologies to enhance user experience, measure site performance, and analyse visitor trends.

8.2. Analytical services such as Google Analytics and Meta (Facebook) Pixel may be used to gather anonymized statistics. These tools collect data in accordance with their respective privacy policies.

8.3. Users may disable cookies through their browser settings; however, doing so may limit the functionality of certain features on the website.

9.1. Subject to applicable law, Users have the right to:

• (a) Access and review the Personal Information maintained by the Company;
• (b) Request correction or rectification of inaccurate or incomplete data;
• (c) Withdraw consent to processing of Personal Information for promotional purposes;
• (d) Request deletion or anonymization of Personal Information, except where retention is required under law.

9.2. Requests to exercise these rights shall be addressed to the Company at the contact details provided in Clause 12 below. The Company shall respond to such requests within a reasonable period, subject to verification of identity and legal obligations.

10.1. The website may contain links to third-party websites, applications, or platforms (including food delivery services and social media sites).

10.2. The Company shall not be responsible for the content, privacy policies, or practices of such third parties. Users are advised to review the respective privacy statements of these entities before sharing any Personal Information.

11.1. The Company reserves the right to amend or modify this Policy at any time without prior notice.

11.2. Any such modifications shall take effect upon posting of the revised Policy on the Company’s official website. The effective date stated at the beginning shall be updated accordingly.

11.3. Continued use of the website or services after any revision shall constitute deemed acceptance of the modified terms.

Nisha Home Foods or any of its units
Kakolu Road, Suryodaya Layout, Rajanukunte, Karnataka – 560119, India
📧 nishahomefoods2023@gmail.com
📞 +91 86185 98319

13.1. This Policy shall be governed by and construed in accordance with the laws of India.

13.2. Any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.