Payments & Refund Policy

2.1. “Customer” or “User” refers to any individual or entity placing an order or purchasing products or services from the Company.

2.2. “Order” refers to any request for the supply of goods or services placed with the Company.

2.3. “Refund” means a repayment of the amount paid by the Customer in accordance with the conditions specified herein.

2.4. “Catering Service” refers to provision of food services for events, parties, or other organized gatherings.

2.5. “Packaged Foods” includes any pre-packed products sold by the Company, including pickles, podis, sweets, snacks, and similar items.

3.1. The Company accepts the following payment methods:

• (a) Credit/Debit Cards, Net Banking, and UPI transfers;
• (b) Payment wallets including Paytm, Google Pay, and Razorpay;
• (c) Cash on Delivery (where applicable);
• (d) Bank Transfer or Cash payments for in-person or walk-in orders.

3.2. Payments may be collected either online or offline depending on the nature of the order.

4.1. The Company processes orders under the following categories:

• (a) Restaurant Menu Orders – ready-to-eat meals;
• (b) Packaged Foods – pre-packaged items for delivery or pickup;
• (c) Catering Services – event-specific food services.

4.2. Cancellation and refund rules vary by order type and are detailed in Clause 5 below.

5.1. Restaurant Menu Orders: Customers may cancel prior to confirmation of the order. Once confirmed, cancellation requests shall not be entertained.

5.2. Packaged Foods: Cancellation requests may be submitted prior to shipping. Once dispatched, orders become non-cancellable.

5.3. Catering Services: Cancellation requests must be made at least 36 hours prior to the scheduled service date. Requests made after this period shall not be eligible for cancellation.

6.1. Refunds shall be applicable only in the following circumstances:

• (a) Incorrect items delivered;
• (b) Damaged or defective products verified by the Company;
• (c) Missing items substantiated by evidence provided by the Customer.

6.2. Customers requesting a refund or replacement must notify the Company within 24 hours of delivery and provide supporting documentation, including photographs if applicable.

6.3. Refunds shall be issued to the original payment method used for the transaction. In exceptional circumstances where this is not possible, alternative methods may be employed at the sole discretion of the Company.

6.4. Refund processing typically occurs within 5–7 business days from approval, unless otherwise specified in a written agreement or documented communication with the Customer.

7.1. Deliveries may be carried out by the Company’s internal team or by third-party logistics providers, depending on the type of order.

7.2. While the Company endeavors to ensure timely and accurate delivery, delays arising from unforeseen circumstances such as traffic, weather, or third-party logistics are outside the Company’s control.

7.3. The Company shall not be liable for refunds solely on the basis of delayed deliveries, provided that the product is delivered in satisfactory condition.

8.1. Any disputes arising in relation to payments, refunds, or cancellations shall be first referred to the Company for resolution.

8.2. The Company reserves the right to make the final determination regarding disputes, subject to applicable laws.

8.3. Customers acknowledge that their sole and exclusive recourse for disputes shall be through the Company prior to initiating any external action.

Nisha Home Foods or any of its units
Kakolu Road, Suryodaya Layout, Rajanukunte, Karnataka – 560119, India
📧 nishahomefoods2023@gmail.com
📞 +91 86185 98319

10.1. This Policy shall be governed by and construed in accordance with the laws of India.

10.2. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.